BANDAMA S.A. is dedicated to the activity of DESIGN, MANUFACTURE, DISTRIBUTION and SALE OF COOKIES and DERIVATIVES, recognizes within the company’s strategy, Quality Management as a pillar in its commitment to continuous improvement, as well as the achievement of its main objective: “Full customer satisfaction”, exceeding their expectations regarding the quality of their services and products. Through its Quality System, it wants to demonstrate to customers its concern and commitment to quality, as well as to achieve a guarantee for the future that only competitive organizations and at the forefront in the market can offer. As a result of this commitment, it has implemented a Quality Management System based on the UNE-EN ISO 9001: 2015 standard at all levels of the organization, with which it undertakes to comply with the legal requirements that apply to it and with the continuous improvement of the Quality Management System. The management ensures that this Quality Policy is: understood, implemented and kept up to date at all levels of the Organization. And in order to apply it, define the following General Objectives:
Know all the resources of the company, as well as their capacities, allowing the planning of the works and interdepartmental coordination of the company and thus achieve an increase in customer satisfaction.
Know the interested parties of the organization so that their requirements are known and comply with them.
Identify the risks inherent to the organization in order to implement the preventive and corrective measures necessary to minimize them. As well as the determination of opportunities and implementation of improvement actions to be able to address them.
Manage the correct performance of the work, doing it right the first time, to avoid unnecessary expenses in modifications and customer complaints. Our staff is the main asset of the company. We think that training, motivation and information must be permanent and can be improved day by day.
Responsibility, efficiency, company awareness, a sense of belonging, union and loyalty, are the values that we must take care of and promote among our staff. In order to carry out the policy and achieve the objective, the unconditional support of all the company’s personnel is absolutely necessary, manifested through a firm and constant commitment to Quality.